Ascher Consulting is founded on over 30 years customer service and airport operations experience in UK aviation.

Working collaboratively with clients to support, deliver and realise opportunities and best practice benefits in business resilience, customer service and airport operations. And, by identifying the drivers for change, defining the required outcomes; whether they are through transformational or incremental change.

In addition, having the unique experience of leading the crisis response for a major UK airline for events ranging from pandemic, volcanoes, IT failures, aircraft incidents and more.

Is your business prepared for and responding to complex crises and emergencies? Ascher Consulting can help to ensure that you meet regulatory obligations, best industry standards by offering:

• strategic advice
• audit of current capabilities
• writing and reviewing crisis, emergency management and business continuity plans
• training and coaching leadership teams and key personnel in best practice crisis management
• running simulations / exercises to test crisis plans, processes and resources
• reviewing crisis communication and social media support 
• post crisis analysis 

Customer expectation and experience are key success measures and levers for profitable growth for any business. Customer experience or service transformation should focus on the key moments when customer experience or service matters most to the customer and how it makes them feel.

Mapping the existing customer experience collaboratively with you to help to clarify the key customer pain points / priorities.Then using these insights and 'moments of truth'  to co-create and shape what great looks like for your organisation.

Operational excellence in aviation is an ongoing process. Helping to significantly improve the operational performance of your airport operations by finding customer oriented solutions that also address any capacity challenges. 

Supporting the optimisation of land-side and airside processes to allow for a more flexible, efficient use of your resources equipment and technology. Aligning these with the appropriate people change for better customer service. colleague engagement, operational decision making with stakeholder engagement and collaboration.